Refund policy
Refunds, Returns, and Final Sale Policy
Thank you for shopping with Bonk.
Because many of our products are produced in limited runs, we keep our returns process structured to protect inventory accuracy and fulfillment speed.
Return Window
Eligible items may be returned within 14 days of delivery.
To qualify for a return, the item must be returned in the same condition it was received:
- new
- unworn
- unwashed
- undamaged
- with original tags attached
- packed appropriately for return shipment
Proof of purchase is required.
How to Start a Return
All returns must be self-initiated through our website using the return process provided there.
If your return request is approved, follow the instructions provided through the return flow to send your item back.
Approved returns that are not shipped back and received within 30 days of the return request may be closed.
Return Shipping
We provide free return shipping for approved returns submitted through our return process.
Refunds, Restocking Fee, and Store Credit
Approved returns refunded to the original payment method are subject to a 25% restocking fee.
If you prefer, you may choose 100% store credit instead of a refund to your original payment method once the return is received, reviewed, and approved for restocking.
Original shipping charges are non-refundable.
No Exchanges
Bonk does not offer direct exchanges.
We do not hold inventory, reserve replacement sizes, or swap returned items for other products.
If you want a different size, color, or item, you must place a new order separately. This is the only way to secure the item you want while it is still in stock.
You may place the new order either before sending your return back or after your return has been processed.
Refunds, Returns, and Final Sale Policy
Thank you for shopping with Bonk.
Because many of our products are produced in limited runs, we keep our returns process structured to protect inventory accuracy and fulfillment speed.
Return Window
Eligible items may be returned within 14 days of delivery.
To qualify for a return, the item must be returned in the same condition it was received:
- new
- unworn
- unwashed
- undamaged
- with original tags attached
- packed appropriately for return shipment
Proof of purchase is required.
How to Start a Return
All returns must be self-initiated through our website using the return process provided there.
If your return request is approved, follow the instructions provided through the return flow to send your item back.
Approved returns that are not shipped back and received within 30 days of the return request may be closed.
Return Shipping
We provide free return shipping for approved returns submitted through our return process.
Refunds, Restocking Fee, and Store Credit
Approved returns refunded to the original payment method are subject to a 25% restocking fee.
Customers may instead choose 100% store credit once the return is received, reviewed, and approved for restocking.
After your return is received, we may contact you to confirm whether you would like a refund to your original payment method or store credit. If no response is received within 5 business days of the return being received, store credit will be issued by default.
Original shipping charges are non-refundable.
No Exchanges
Effective 4/15/2026, Bonk does not offer direct exchanges.
We do not hold inventory, reserve replacement sizes, or swap returned items for other products.
If you want a different size, color, or item, you must place a new order separately. This is the only way to secure the item you want while it is still in stock.
You may place the new order either before sending your return back or after your return has been processed.
Final Sale Items
The following items are considered Final Sale and are not eligible for return, refund, or exchange:
- items marked Final Sale
- items discounted 45% or more
- items purchased during Black Friday promotional periods
- any item specifically identified as non-returnable at the time of purchase
Return Review and Inspection
Once your return is received, it will be reviewed to confirm it is still in new condition.
Items must arrive back unworn, unwashed, undamaged, with tags attached, and properly packed. If an item does not meet these requirements, the return may be denied.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue so we can review it and make it right.
Contact
For general questions regarding your order, please contact us at hello@bonkco.com.
Slightly sharper version
If you want the same policy with a slightly cleaner, more polished tone, use this version instead:
Refunds, Returns, and Final Sale Policy
Thank you for shopping with Bonk.
Because many of our products are released in limited runs, our return policy is designed to keep fulfillment efficient and inventory accurate.
Return Window
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, items must be returned in new condition, meaning they must be:
- unworn
- unwashed
- undamaged
- with original tags attached
- packed appropriately for return shipment
Proof of purchase is required.
Starting a Return
All returns must be self-initiated through our website using the return process provided there.
If your return is approved, follow the instructions provided through the return flow to send your item back.
Approved returns that are not received within 30 days of the return request may be closed.
Return Shipping
Approved returns submitted through our return process include free return shipping.
Refunds, Restocking Fee, and Store Credit
Returns approved for refund to the original payment method are subject to a 25% restocking fee.
Customers may instead choose 100% store credit once the return is received, reviewed, and approved for restocking.
After a return is received, we may contact you to confirm whether you prefer a refund or store credit. If we do not receive a response within 5 business days of the return being received, store credit will be issued by default.
Original shipping charges are non-refundable.
No Exchanges
Effective 4/15/2026, Bonk no longer offers direct exchanges.
We do not reserve inventory, hold replacement sizes, or swap returned items for different products.
If you want a different size, color, or item, place a new order separately and submit your original item through the return process if eligible.
Final Sale
The following are considered Final Sale and are not eligible for return, refund, or exchange:
- items marked Final Sale
- items discounted 45% or more
- items purchased during Black Friday promotional periods
- any item specifically marked as non-returnable at the time of purchase
Inspection
All returns are inspected upon arrival. Items must be returned in new condition. Returns that show signs of wear, washing, damage, or improper packaging may be denied.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the issue so we can review it and make it right.
Contact
For general questions, contact hello@bonkco.com.